Go figure. People hate rules.
Unfortunately there's a lot of resistance to new rules. The helpful rules to ensure continuity and support our staff are being rejected out of hand - simply because they're more rules. And not every individual has had the face the area that's being addressed so they don't see the value in having the rule in effect.
I wish that more people understood that rules don't necessarily need to rectify a situation but can be put in place to prevent the need for rectification. I'm not trying to hobble you. In fact I'm giving you more support and ensuring that you're not faced with what the guy next to you had to go through.
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